Richard Lim
CEO and Founder Retail EconomicsDay 1 | Wednesday 30th September
3:50 PM Chairperson’s Opening Remarks
4:05 PM Opening Keynote Interview: The CIO Agenda 2030: How to redefine technology leadership as AI reshapes the retail business
- How is the role of the retail CIO evolving from technology operator to enterprise growth strategist?
- Which strategic decisions made over the next 24 months will determine whether retailers become AI leaders or fall permanently behind?
- How should CIOs balance investment across AI, cybersecurity, modernisation and customer experience when budgets remain constrained?
4:30 PM Panel: The Right-Sized Tech Budget: How can CIOs know when technology spend is delivering value when AI is rewriting the rules of cost justification?
- How can CIOs balance rapid AI adoption with EBIT-positive delivery?
- What separates retailers who get measurable ROI from AI spend from those who don't?
- How do you build a "business capability" view of spend rather than a project-by-project one, especially at scale?
- What's the single biggest reason AI investments stall before they reach ROI and whose job is it to fix it?
6:50 PM Tech Team of the Future Panel: High-Performance Tech Teams: How can you upskill talent and embed AI governance to drive faster, safer delivery?
- How can organisations close the AI skills gap using internal academies, low-code and citizen development?
- How should leaders address burnout, mental health and growing retention challenges?
- How can responsible AI governance be embedded into everyday culture and workflows?
- How can fusion teams, blending internal talent with embedded external expertise, support faster, safer innovation with less risk?
Day 2 | Thursday 1st October
8:35 AM Chairperson’s Welcome Remarks
8:40 AM Opening Keynote & Interview: From ASOS to Agentic: What a Decade of Digital Retail Leadership Reveals About What's Next
- How is AI reshaping the way consumers research, discover and buy — and is agentic commerce about to change retail as fundamentally as e-commerce once did?
- Where are the highest-value, lowest-risk use cases for AI inside the retail business today?
- What leadership culture and skills will retail need to build for the next phase of AI-driven change?
Check out the incredible speaker line-up to see who will be joining Richard.
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