Praveen Chandra

Praveen Chandra

Business Head GSPANN

Praveen is a Retail-focused technology executive (with a track record of enterprise business strategy into scalable data, digital and marketing technology strategies. He combines deep enterprise architecture expertise with hands-on fluency across Marketing, Customer Data Platforms, personalization, loyalty, digital experience analytics, and data science/ML to drive measurable gains in customer acquisition, retention, and lifetime value. He has 30+ years of Retail experience.

Praveen sets enterprise technology vision and architecture strategy — spanning business, data, integration, application, and technical architecture — while building and leading high-performing teams across engineering, analytics, and marketing technology. Partners directly with CEOs, CMOs, and boards to align technology investment with business outcomes, turning predictive and prescriptive data insights into competitive advantage.

Proven leader of digital transformation programs, from roadmap definition through vendor selection, RFP negotiation, and enterprise-wide rollout. Known for decisive problem-solving, resourcefulness, and the ability to influence across the C-suite without direct authority.

Day 2 | Thursday 1st October

10:50 AM Think Tank: How to build the foundation for instrumenting personalized, agentic retail journeys to increase engagement and build loyalty without compromising trust

  • Foundation: Why data quality, governance and consent management are prerequisites for agentic personlisation?
  • Experience: Where to use automation versus human intervention so the journey feels helpful, not intrusive?
  • Trust: What customers need to know about data use, opt-ins, explanations and control?
  • Measurement: Which metrics prove the journey is increasing engagement rather than eroding trust? 

Check out the incredible speaker line-up to see who will be joining Praveen.

Download The Latest Agenda