Luqmaan is a senior technology and transformation leader with extensive experience driving IT service modernisation, operational excellence, and business-aligned technology strategies across retail and logistics organisations including Waterstones, Selfridges, FedEx, TNT Express, and Holland & Barrett. Currently serving as Head of IT Service Delivery at Waterstones, he leads transformation initiatives focused on modernising service operations, improving productivity, reducing downtime, and creating measurable business value through stronger alignment between technology and operational teams. He is recognised for building high performing teams, embedding customer-focussed ways of working, and delivering technology strategies that support growth, resilience, and long-term organisational value. Luqmaan combined deep operational expertise with strong leadership capability, supported by a Masters in executive Leadership