Kirit Marvania

Head of IT Service and Operations The White Company

Senior Manager in IT Delivery offering 15+ years’ experience with improving service quality through pro-activity and continuous improvement targeted at reducing operational expenditure. Variety of delivery experience cross-industry specialising in standing up and optimising IT service functions for eCommerce and Business Critical systems in the retail sector.

Driven with strong track record in achieving success in multiple roles which include leading delivery management function supporting 50+ clients leveraging a shared delivery organisation achieving year on year cost reduction with improvements in service availability and customer satisfaction. Key specialist areas are infrastructure services, application services, outsourced service delivery, project delivery and change management. Proven record in achieving operational savings through expansion of scope, pyramid reduction, location optimisation and process improvement.
Most recent role involved working with a multi-channel retailer supporting implementation and stabilisation of major programmes of work. This included transition to Oracle Retail 14 and Hybris platforms delivering with global teams operating multiple time zones.