June 11 - 12, 2024
Sopwell House, St Albans
Pick a roundtable that you’d like to join, learn from the roundtable host whilst also deliberating on questions and points that you want to make to the discussion. This is a perfect way to gain vital first-hand knowledge of changes in the industry, whilst enjoying a bottle/glass of something alcoholic.
Roundtable 1: Led by OneStock
Roundtable 2: LOYALTY & RETENTION: How can the perfect loyalty programme help reduce churn and increase retention rates?
Ross Pyres, CTO, SimplyCook
Roundtable 3: CHANNEL INTEGRATION: How integrating your channels can enhance customer experience and create one single experience
Chris Thompson, Head of Digital Architect, Bravissimo
Roundtable 4: DATA INSIGHT: How can you build a data insights business case and what people, processes and technology should you invest in to become a data-driven business?
Miren Pau, Head of Technology, The White Company
Roundtable 5: CRM: How improved inventory forecasting in your CRM can identify and manage campaigns that target slow-moving product
Roundtable 6: CYBERSECURITY: How advanced cybersecurity measures can strengthen retail IT defences to improve data security and customer trust
Roundtable 7: SUSTAINABILITY: How can you balance sustainability pressure and net zero targets with cost to serve/produce?
· What journey did you take in engaging the execs to address issues of risk and how did you start the conversation?
· How can you ensure a safe payment transaction for customers and increase speed of efficiency?
· How can you implement the right security measures and define what is most important for your brand?
Check out the incredible speaker line-up to see who will be joining Chris.
Download The Latest Agenda